Privacy Policy

Overview

We respect your privacy. This policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you interact with us, we may collect:

  • Name, email address, and contact details

  • Shipping and billing information

  • Payment details (securely processed via third-party providers)

  • Order history and preferences

  • Website usage data (via cookies)

How We Use Your Information

Your information is used to:

  • Process and fulfil orders

  • Provide customer support

  • Communicate with you بشأن your order or enquiries

  • Improve our website and services

  • Send updates or marketing (only if you opt in)

Sharing Your Information

We only share your data where necessary, including:

  • Payment providers

  • Delivery partners

  • Service providers supporting our website

We never sell your personal information.

Data Retention

We retain your information only for as long as necessary to fulfil orders and meet legal or regulatory obligations.

Your Rights

Under UK law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies to enhance your browsing experience and understand how the site is used. You can manage cookie preferences through your browser settings.

Security

We take appropriate measures to protect your personal information. However, no method of transmission over the internet is completely secure.

Changes

We may update this policy from time to time. Continued use of the site reflects acceptance of any changes.

Contact

For any privacy-related enquiries, please contact us via the website.